SAP MANAGED SERVICES
what is offshore managed service?
Offshore managed services refer to the practice of outsourcing the management of a company’s IT infrastructure, applications, and systems to an offshore service provider. This is typically done to improve operational efficiency, reduce costs, and gain access to specialized expertise.
Under an offshore managed services model, SanD Consulting will be responsible for managing and maintaining the company’s IT systems and applications, including hardware, software, and networking infrastructure. This includes monitoring system performance, troubleshooting issues, applying security patches and updates, and providing technical support to end-users.
We offer the following services – network management, server management, application management, database management, security management, and help desk support. These services can be customized based on your specific needs and will be delivered remotely from our office location.
Benefits through such arrangement include cost savings, improved service quality, access to specialized expertise, and increased flexibility and scalability while you focus on your core business activities and reduce the burden of IT management and maintenance.
KEY TAKE AWAYS:
1. Service Level Agreements (SLAs)
We create the contractual agreements with the company to outline the scope, quality, and performance metrics of the services to be provided.
2. Communication and Collaboration
The mode and timely communication and collaboration is defined in the SLA to establish clear communication channels, such as video conferencing, email, or instant messaging, to ensure that stakeholders are on the same page.
3. Security and Compliance
We have established robust security measures in place to protect the company’s sensitive data and intellectual property as per the best industry practices.
4. Performance Monitoring and Reporting
A proper monitoring and reporting mechanisms is established to track the performance of the project against agreed-upon SLAs.